Customer satisfaction surveys
Posted: Tue Jun 25, 2024 6:22 pm
These are so ridiculous. I don't mind doing it, but they always try to put you on the spot and put their words in your mouth. Pages and pages of Extremely Satisfied, Satisified, etc. similar to what they asked on the previous page. When they do ask you to write a comment, it's usually such a stupid question that it's often not even applicable. For example, interacting with the web hosting company, when your ticket closes, you get sent a lengthy survey.
I did give them a very favourable survey result (been pretty happy with the new provisioning tools and the support that my stubborn ass got) but the buzzwords and IT posturing get on my nerves. It actually has the opposite effect on me. If you feel the need to use that language, I think you're disingenuous, sort of thing.
(OK, I'm not stupid, I've not heard that silliness before, but I'm pretty sure it means my role within "Other", but the question deserves snark in my books. Using sub-vertical without any other sort of context... why should I know what that means? Fuck off, I'm not impressed by pretentious sophistication)Webhosting Co. Survey: "Based on your above choice of "Other" (where I stated what type of business I am rather than choosing their IT buzzwords), "which sub-vertical do you place yourself in?
Me: "I prefer the horizontal position (dumb question that I don't understand)"
I did give them a very favourable survey result (been pretty happy with the new provisioning tools and the support that my stubborn ass got) but the buzzwords and IT posturing get on my nerves. It actually has the opposite effect on me. If you feel the need to use that language, I think you're disingenuous, sort of thing.